Refund Policy

Introduction

This Refund Policy outlines the terms and conditions for obtaining refunds on services purchased through our job portal. We value our customers and strive to ensure satisfaction with all our offerings. Please read this policy carefully before making any purchase.

Eligibility for Refunds

Refund requests must be submitted within 3 days of the original purchase date.
Refunds are applicable only for premium services such as profile boosting, featured listings, or resume writing services purchased directly through our portal.
Free services and trial subscriptions are not eligible for refunds.

Non-Refundable Conditions

Refunds will not be granted if the service has already been availed or partially utilised (e.g., resume reviewed, job featured, or job alert sent).
Payments made for recruitment services or employer packages after the commencement of the service are non-refundable.
No refund will be made for any delay or failure in the delivery of services due to incorrect information provided by the user.

Refund Process

To initiate a refund, please contact our customer support team at support@flexzo.in with your order details and the reason for your request.
Our team will review your request and may contact you for additional information if necessary.
If your refund is approved, the amount will be credited to your original mode of payment within 7–10 working days.

Partial Refunds

Partial refunds may be provided at the discretion of the management in cases where only a portion of the service has been utilised.

Disputes and Grievances

If you are not satisfied with the outcome of your refund request, you may escalate the matter to our Grievance Redressal Officer at support@flexzo.in.

Changes to This Policy

We reserve the right to amend this Refund Policy at any time. Any changes will be updated on this page with the revised date.

Contact Information

For any queries regarding this Refund Policy, please contact our support team at support@flexzo.in.

Last updated: 11/09/2025